FAQ

Where is your practice located?

8350 W. Grandridge Blvd. Bldg. 200, Suite 209 Kennewick, WA 99336

Directions:

If you know where Costco is, the street behind it is W. Grandridge.

Follow this street behind Costco and look for the Great Harvest Bread Company on the corner of Grandridge and Quinault.

Turn into the driveway – directly behind the Great Harvest Bread Company. You’ll see a large building on your right (8350 is on the front of the building, and Advanced Family Chiropractic is on the bottom floor).

Continue up the small hill in the parking lot and turn right at the top – the entrance to the top of the building faces the parking lot.

Is your office handicap-accessible?

Yes. My office is directly off the lobby on the first floor.

What are your hours?

I can see you Monday – Friday from 11:00 a.m. until 7:00 p.m. I also schedule appointments on Saturday from 10:00 a.m. until 2:30 p.m. to accommodate working couples.

How long are your sessions?

My sessions are 90 minutes long. Some clients prefer 60-minute sessions, and I can accommodate this, as well; however, the single session fee is the same whether it be 60 or 90 minutes.

What do you charge for your sessions?

There is no-charge for your initial consultation.

After that, you decide whether you want to continue and how often.

If you aren’t certain about how often you want to come, the fee is $125.00 per session.

If you know you’ll return for at least three sessions, I offer a prepayment option of three sessions for $285.00 which lowers the per session fee to $95.00, a 25% discount.

After the three prepaid sessions, all future sessions will remain at the discounted $95.00 rate, and you can pay at the time of your session.

Do you take insurance?

I do not process insurance.

I am willing to supply a billing statement that you may submit to your employer or insurance company; however, you must provide payment at the time of your appointment, and the insurance (if accepted) will reimburse you directly.

I am not a preferred provider for any insurance companies.

I encourage you to check with your employer to see if they offer EAP (Employee Assistance Program) benefits. Sometimes, they will accept me as a provider through these programs.

Find out how your EAP benefits work.

Some require you to apply before scheduling any sessions.

In other cases, you can pay for your session and be reimbursed directly by the EAP benefit.

How do I schedule an appointment with you?

Call me on my cell phone (509) 366-1023. I schedule my own appointments. If I am not available, simply leave me a message, and I’ll return your call as soon as possible.

Do you have a cancellation policy if I can’t make a scheduled appointment?

I ask that you give me a 24-hour notice if you must cancel or reschedule an appointment.

I understand that sometimes conflicts arise and am flexible with rearranging times.

However, chronic cancellations (3+ appointments) or just not showing up will result in a full session fee for the missed or cancelled appointment, which must be paid before any more appointments will be scheduled.

What will happen at our first session?

We’ll talk about why you came to see me and how I might help you. Don’t worry if you don’t think you can put it all into words before you come.

I ask lots of questions to help you give me an idea of what you are looking for.

How will I know if you’re the right therapist for me?

I provide this initial consultation visit at no charge so that you can see if you are comfortable with me and my style of therapy.

You are welcome to ask me questions regarding my experience, therapy methods, philosophy about therapy, people’s ability to change, how long we might work together, etc.

Do couples fight in front of you?

Sometimes, when I ask couples what they are struggling with, their answers may erupt into their “fight style” right in front of me. I may allow this to continue for a short time, as it gives me information on what’s not working so I can intervene with something else.

Do you take sides?

If couples come to see me, then the marriage or the relationship is my client. In this way, I can ask for information from each person and see how it fits and supports the good of the relationship. I can also determine whether their attitudes, communication style, fixed beliefs, etc. may be detrimental to the health of the relationship.

After a couple’s initial consultation, I ask to see each of them once to get a sense of what is not working, what unfulfilled needs they have, how committed are they to working through problems, etc.

I realize that all each partner can offer me is his or her perspective or individual truth – and these are useful to me. I am interested in both partner’s perspectives and their truths – knowing that THE TRUTH is typically a combination of their discussions with me.

Following these individual sessions, we meet back together and work to define a relationship or marriage in which both have their needs met and support their partners to do the same.

Is our work confidential?

Yes – with a couple of exceptions.

If a client discloses knowledge of abuse of a child or elderly person to me, I am required by law to either report this to the state authorities or work with the clients to report it themselves. I am considered a “Mandated Reporter,” and it is my legal responsibility to do so.

If, in my judgment, I feel that clients may be at risk to harm themselves or others, I am also required by law to make this information known to the authorities.

When working with couples if you ask me to keep a secret from your partner, I will most often try to help you understand that keeping secrets undermines trust in the relationship and in me as a therapist to your partner. Typically, I’ll stop you from disclosing the secret and explain this first.

Am I allowed to ask personal questions of you as a therapist?

Yes, you may ask personal questions of me – although I may give you only a brief answer. My personal life isn’t typically important to the process we’ll be working on together, but I’ll always be upfront and genuine with you.

At the end of the first session, we should have accomplished three goals:
*You’ll have a pretty good idea of how a typical session will work
*You’ll understand all about fees and payments
*You will have a sense about me as a person and a therapist

You can then take your time to process your experience and schedule – when you’re ready – our next session.

Or, if you like, you can schedule your next appointment before you leave.